Blackbaud Tuition Management

Like most businesses, schools, and other organizations, DIS uses third party software and services to help run its organization and further its mission. DIS carefully selects third party service providers to provide certain administrative services on DIS’ behalf. These include tasks they may have historically been performed by DIS, but that DIS has found to be more effective and efficient when accomplished by a trusted third party provider.  This is especially true with respect to software products that require continual updating. By using third party service providers to perform certain administrative tasks, DIS is able to free up resources to better accomplish its mission of educating students of all backgrounds to contribute to a dynamic world with its internationally renowned curriculum, multiple language instruction, and exposure to diverse cultural views. In choosing third parties for these tasks, DIS enters agreements with these companies to limit the scope of the services and use of information to the needs of DIS and only to the extent that DIS would have rights to use the information. DIS’ service providers are only engaged to perform tasks which otherwise could be provided by DIS itself. 

As part of this policy, DIS has partnered with Blackbaud as its Software as a Service (SaaS) tuition management platform. Blackbaud’s software platform helps streamline and modernize tuition management tasks that have historically been provided by DIS’ staff, giving DIS and parents more options and accessibility for tuition management. Blackbaud Financial Aid Management allows for a better online experience for invoice billing, payments and customer service. The Blackbaud link is located within the DIS parent portal under the Resources tab. Blackbaud Financial Aid Management helps provide these services on behalf of DIS and only to the extent requested by DIS. Blackbaud’s product suite, which includes Blackbaud Financial Aid Management, Smart Aid and Smart for Dioceses, serves thousands of schools and over 300,000 families across the country. Blackbaud Financial Aid Management contractually agrees not to use DIS’ or its students’ information for its own commercial or marketing benefit. Further, Blackbaud represents that it has adopted numerous procedures to protect the confidentiality of school and family information and Blackbaud provides industry standard or better security, including completing voluntary SSAE16 Audits, transmitting data using 256-bit encryption, following the FTC's Red Flag Rules, and maintaining compliance with PCI-DSS standards to help ensure that transactions are secure. At this time DIS uses Blackbaud SaaS for all parent invoicing, but parents still have the option of paying DIS directly by check.  If you are not comfortable using Blackbaud for payment, please contact DIS to arrange a direct payment.
 

The Blackbaud link is located within your myDIS parent portal under the Resources tab. You will be able to view your account and see your upcoming payments due at any time. To ensure that you receive all your information from Blackbaud Financial Aid Management, please add customerservice@blackbaud.school and customerservicemessages@blackbaud.school to your safe sender's list. Credit and debit card payments can be made online for a convenience fee of only 2.98%. You may pay with check or ACH transactions to Blackbaud without additional fees, as well as bring check payments to Accounting at the Churchill location. Accounting office hours are every school day 9am-4pm. The accounting department will be available during most school breaks, so please contact via email to set appointments, when necessary, or with any questions. 

Invoices

Invoices are generated and sent via email around the 25th of each month by Blackbaud Financial Aid Management and will always be due the 15th of the following month. Blackbaud customer service is available to help with general questions and payments on your account. You will have 20 days to dispute an invoice with DIS Accounting, who maintains control of your account. After 20 days you can no longer dispute any open invoice and the full amount will be owed and subject to service charges.  Past due accounts will be assessed administrative fees and penalties when statements are generated on the 16th of each month by Smart Tuition. If you are not receiving your statements, please notify Accounting immediately. Late fees will begin at $50 per occurrence.

Tuition

Tuition is due in two payments for every academic year. The first installment of 60% is due no later than June 15 to avoid penalty. The remainder of the tuition will be due no later than January 15. Please refer to  your Enrollment Agreement for full Terms and Conditions, as well as your Financial Responsibility Form, if you have any questions. Your forms are available via the Accounting office.

 

Basic After School Care

On the Lower School Campus after school care starts at the end of each child’s school day and ends at 6pm. There is no charge prior to an Afterschool Activity for after school care, however, you will be billed after the activity at the standard rate for $10.00 per hour for GS-CM1. Drop-In after school care rates are $30 per day for TPS-MS. Please note: there is a $1 per minute charge for all of those that are in after school care after 6pm. Siblings in care during another’s activity will be charged at the standard rate. Understand that the correct information is critical for student tracking and billing purposes via BBTM. There is no grace period. If there seems to be a discrepancy in your after school care bill, please see Accounting immediately.

On the Upper School Campus there is no charge for after school care at the upper campus. Students will be subject to Churchill campus after school care rules if they travel to Churchill after school. 

Invoices are generated and sent via email around the 25th of each month and will always be due the 15th of the following month. Blackbaud customer service is available to help with general questions and payments on your account.

Should you have any questions regarding your account, please feel free to contact Amber immediately at ashaikh@dallasinternationalschool.org.   Accounting office hours are every school day 9am-4pm. The accounting department will be available during most school breaks, so please contact via email to set appointments, when necessary, or with any questions.